Terms and conditions
Acceptance of Orders: All orders placed are confirmed by e-mail after submission, no order should be deemed to be accepted with out being confirmed, all orders are fulfilled subject to these terms and conditions.
Currency: All prices quoted are in Pound Sterling or in any other currency on request; all payments are to be made in Pounds sterling, Euros or American Dollars on request. (Your credit card providers will charge the order in your local billing currency)
Value added tax : VAT is charge on all sales within The United Kingdom. All purchases with delivery outside The United Kingdom are charged less VAT and would also exclude duties. (UK VAT at 20%).
Shipping/Carriage: Normally all prices quoted include kerbside delivery within the United Kingdom, 2nd man and fittings can be quoted on request, deliveries would normally be made within 6-8 weeks, depending on destination and product ordered. * Home assembly may unfortunately not be available in all areas. (Installations are not made by us directly but outsourced to a fully insured fitting specialists in your area, any issues regarding installations would need to be taken up with the fitting company direct) Please contact us for cost and information on deliveries to destinations outside the UK. firstname.lastname@example.org
Storage: We can store your order for free with our forwarders for 7 days after a storage fee or £ 20/m3 per week will be added to your invoice.
Damage in Transit: After leaving the factory all goods are insured by our forwarder against loss and damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "unable to inspect goods on delivery or similar to warn the forwarder that a claim may be forthcoming, for kerbside deliveires and orders with a value over £500 our forwarders require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 7 days of taking delivery.
Payment terms: You may settle your order over the telephone, +44 (0)20 7823 9090. Pay by Visa, MasterCard or Delta (debit or credit cards) You may e-mail us your name, telephone number and a list of what you would like to order, we will then call you back to arrange, (do not e-mail us your credit card details) email@example.com .
Bonbon Compact Living,132-134 Lots road, London SW10 0RJ, United Kingdom
Guarantees: The products we sell all have a different guarantee periods depending on the manufacture, the length of the guarantee is stated on each product page, if unsure please contact us for the details (Our lifetime guarantee for would only be valid if installed by one of our recommended fitters and is limited to 15years, if not the order would be covered for 5 years). The guarantee is against faulty workmanship and/or faulty materials, the guarantee does not cover fair wear and tear, neglect, misuse or abuse of your goods it does also not cover loss or damage due to unreasonable exposure of any kind. In the event of a claim please contact us by e-mail firstname.lastname@example.org for a claim reference code, you claim can not be processed without this code.
We will repair faulty goods free of charge, if for some reason a repair is not possible you will be offered a replacement, we will only make a refund if a suitable replacement is not available.
We will not be liable for any direct or indirect financial loss or damage arising from damaged, defective or wrongly delivered goods.
Our retail sales support above are limited to goods being used solely for private and domestic use (if not otherwise agreed in writing), for trade/contract sales please contact our trade department for warrenty terms.
Guarantees for Stain protections re offered under separate terms and conditions.
Returns and Refunds: Return policies vary depending on product. For non custom made goods, we accept returns within seven days after you have been taking delivery or your order,..
Goods must be returned at the customers expense in its original packing and in an unused condition to the original point of dispatch, on request this can be arranged by us.
Refunds would be arranged within 30days after we have received the goods, leasers insurance, freight costs, and subject to inspection as to their suitability for resale.
Upholstered or fitted furniture where you have specified a particular fabric or colour are always custom made orders and can generally not be returned (wardrobes and wall beds are always custom made to your specifications). Customers based outside the EU will also be responsible for any custom charges that might be charged when returning goods. If you wish to make a return please contact us by Telephone +44 (0)20 7823 9090 or email email@example.com for a return authorization code, returns are not accepted without this code.
Cancellations: Cancellation of non-custom orders must be done before collected from our factory, custom made orders can only be cancelled before put in production.
If you wish to cancel your order please contact us as soon as possible by Telephone +44 (0)20 7823 9090 or e-mail firstname.lastname@example.org
Payment and Retention of Title: Under normal circumstances, goods must be paid for prior to dispatch. If for any reason, goods are agreed to be shipped prior to clearance of payments, title in the goods shipped belongs to Bonbon Trading Ltd, until payment in full.
Confidentiality: We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do never supply mailing information to third parties.
Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.
These conditions do not supersede statutory rights under the Sale of Goods acts but are designed to clarify the principles and procedures by which we operate.